Frequently Asked Questions


What Shipping Methods Are Available?

What Shipping Methods Are Available?
1) 2-day shipping
2) Same-day delivery
3) Overnight shipping
4) Expedited shipping

Do You Ship Internationally?

No Shipping Method Available.

How Long Will It Take To Get My Package?

It Usually Takes Between 4 To 7 Days To Deliver The Order After It Has Been Dispatched. This Varies Depending Upon Your And Seller’s Location

We Will Notify You On Your Registered Contact Details Via Email Or SMS With The Tracking Number And Courier Or Delivery Partner Details, Once The Order Has Been Dispatched

In Case A Seller Is Unable To Fulfill The Order On Time, We Will Transfer The Order To Another Seller. If The Order Still Can’t Be Fulfilled, The Same Will Be Cancelled And Your Refund Will Be Processed. The Refund Would Be Credited To Your Account Within 2-3 Weeks After The Order Is Cancelled.

What Are The Delivery Charges?

The Delivery Charge Varies With Each Seller. Sellers Incur Relatively Higher Shipping Costs On Low-Value

Can I Change My Delivery Address After I Place An Order?

No Currently, We Don’t Allow To Change The Address Once The Order Is Placed.

I Need To Return An Item, How Do I Arrange For A Pick-Up?

Returns Are Easy. Contact Us To Initiate A Return. You Will Receive A Call Explaining The Process, Once You Have Initiated A Return.

Wherever Possible Our Logistics Partner Will Facilitate The Pick-Up Of The Item. In Case, The Pick-Up Cannot Be Arranged Through Or Our Logistic Partners, You Can Return The Item Through A Third-Party Courier Service. Return Fees Are Borne By The Seller.

Are There Shipping And Delivery Charges For My Order?

Shipping And Delivery Charges May Apply Depending On The Item You Purchased, The Price And Your Location. You Can Find These Charges On The Item’s Information Page.

What Do I Do If My Product Is Delivered To The Wrong Address?

In Case, You Discover That The Courier Company Has Delivered Your Package To The Wrong Address, You Should Immediately Contact Us At 24/7 Helpline Or Mail Us At

We Will Follow Up With The Courier Partner And Notify You At The Earliest Possible.

Why Have I Received A Partial Order?

Since Your Products May Be Shipped From Different Sellers, Orders With Multiple Products And Different Delivery Timelines Will Be Delivered To You Separately.

What Is The Estimated Delivery Time?

Sellers Generally Ship The Items Within The Time Specified On The Product Page. Business Days Exclude Public Holidays And Sundays. Estimated Delivery Time Depends On The Following Factors.

The Seller Offering The Product.

Product’s Availability With The Seller.

The Destination To Which You Want The Order Shipped To And Location Of The Seller. Pin Codes.

Does Deliver To My Location?

Enter Your PIN Code In The PIN Code Tool Located On The Item’s Information Page. It Will Confirm If We Deliver To Your Location. We Almost Delivered 6,000+ Pin Codes .

Are There Any Hidden Costs On Items Sold By Sellers On

There Are “No Hidden” Charges When You Make A Purchase On Listed Prices Are Final And All-Inclusive. The Price You See On The Product Page Is Exactly What You Would Pay..

Delivery Charges Are Not Hidden Charges And Are Charged Extra Depending On The Seller’s Shipping Policy.

Why Is The COD Option Not Offered In My Location?

The Availability Of COD Depends On The Ability Of Our Courier Partner Servicing Your Location To Accept Cash As Payment At The Time Of Delivery.

Our Courier Partners Have Limits On The Cash Amount Payable On Delivery Depending On The Destination And Your Order Value Might Have Exceeded This Limit. Please Enter Your Pin Code On The Product Page To Check If COD Is Available In Your Location.

Delivery Was Attempted But I Was Unavailable. What Next?

Do Not Worry, Our Courier Will Try To Attempt To Deliver Your Order Over The Next 2 Days. In Case You’re Unable To Respond To Our Calls. Immediately Reaches Us On So We Will Schedule The Delivery According To Your Convinces.

How Can I Get My Orders Delivered Faster?

Currently, We Do Not Have Faster Delivery Option Available. However, We Always Try To Deliver The Order On Or Before The Expected Delivery Date.

The Order Status Is ‘Delivered’ But I Have Not Received It. What Should I Do?

Check With Your Neighbour /Front Desk, And Friends, Etc. If Someone Accepted The Package. If No One Accepted Delivery, Immediately Reaches Us On .

I Am Unable To Track My Shipment. What Should I Do?

Courier Companies Update The Tracking Number On Their Website After The Shipment Is Handed Over To Them. Sometimes It Takes Up To 48-72 Hours For The Tracking Number To Get Updated.

However, The Shipment Is On Its Way To Its Destination. If You Have Recently Received The Shipment Details, We Would Recommend You To Wait And Try Tracking On The Website After Some Time. If The Tracking Number Is Still Not Updated, Please Get In Touch With Us At


What Payment Methods Are Accepted?

We support the following payment options at suryastores

1 ) Cash On Delivery (available in selected pin codes)
2 ) Credit Card
3 ) Debit Card
4 ) Net banking
5 ) Gift Card Wallet

What Is Cash On Delivery?

If You Are Not Comfortable Making An Online Payment On Or You Are Having Any Trust Issues Regarding The Service, You Can Choose For The Cash On Delivery (COD) Payment Method Instead. With COD

You Can Pay In Cash At The Time Of Actual Delivery Of The Product At Your Doorstep, Without Requiring You To Make Any Advance Payment Online, When Receiving The Order Customer Should Need To Show The Valid Proof To The Delivery Agent. The Maximum Order Value For A Cash On Delivery (COD) Payment Is ₹ 5000.00. Foreign Currency Cannot Be Used To Make A COD Payment. Only Indian Rupees Accepted.

Is Buying On-Line Safe? Online Marketplace is safe, secure and guaranteed. It provides you with a convenient method of payment and is the only authorised and recognised form of payment .You should never pay for a Marketplace item outside of the

If you are contacted by a seller / Third person requesting payment via another method, you should regard it as fraudulent and must report to Items paid for outside Marketplace are not eligible for protection under the A-to-Z Safe Buying Guarantee.

Order & Retunrs

How do I place an Order?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service advisers via our live chat in our website, we will be happy to assist you.

How Can I Cancel Or Change My Order?

Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

Cancellation Fee

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from Suryastores credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

Do I need an account to place an order?

Yes. Register On My Account Page.

How Do I Track My Order?

You Can Check The Status Of Your Order By Clicking The “Track Order” Below.

How Can I Return a Product?

Returns Are Easy . Contact Us To Initiate A Return. You Will Receive A Call Explaining The Process, Once You Have Initiated A Return. Wherever Possible Our Logistics Partner Will Facilitate The Pick-Up Of The Item. In Case, The Pick-Up Cannot Be Arranged Through Or Our Logistic Partners, You Can Return The Item Through A Third-Party Courier Service. Return Fees Are Borne By The Byer.

Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.

Products That Can't Be Returned

Auto Accessories:

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax


Cars, Mopeds, Motorcycles and Scooters, Engine Oils, Gear Oils, Grease Etc...

Bath and Spa:

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care:

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products:

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer/ Mobile Accessories/Electronics:

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics Cards, Processors, Motherboards, Internal Hard Drives, RAMs and Apple Brand Products.

Food and Nutrition:

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products


Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Festive Supplies:

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Footwear Accessories:

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products:

Plant Saplings, Plant Seeds and Soil Manure, Sprinklers, Fertilizers, Liquid Meterial,,,

Health & Safety Products:

Safety Helmets, Safety Goggle, Safety Gloves, Braces, Knee Caps, Neck Bands  Etc

Health Care:

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments

Home Products:

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints


Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care


Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests


Coins, Necklace, Ear Rings Etc..

Music Instrument Accessories:

Mouthpiece Cap,Pad/Set, Oils and Polish

Party Supplies:

Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles

Personal Care:

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades

Pet Supplies:

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness:

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
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