Payment & Refund

Sryastores gives Gst Bills / Invoices / User Manuals / Warranty Cards.

Please read this term of use carefully. By using this website / mobile application or ordering products from Suryastores.com, you agree to be bound by the Cancellation and Refund Policy specified in this page which is part of the Terms of Usage of Suryastores.com

Acceptable Methods of Payment:

Presently, the payment methods available with Suryastores.com.com are Credit Cards, Debit Cards and Net Banking only. As and when other methods are incorporated, the same would be updated here as well. Your Credit/Debit Card information remains private and confidential. Suryastores.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your card information. We accept all varieties of VISA & MasterCard – only Indian cards, as International cards would not be supported. You will have to enter your 16-digit Credit/Debit card number and the 3-digit CVV (Card Verification Value) code which is at the back of your card to complete the payment.

Verified By VISA (VBV) and MasterCard Secure Code
With a view of making online shopping safer, the Reserve Bank of India has made it mandatory, from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.

Cash On Delivery (C.O.D.) :

Our Cash on Delivery services are presently available selected states only. where our courrier partners are serviceable and is only valid for a maximum of Rs. 50,000/- per transaction. Our customer has to pay the complete booked amount at the time of delivery,

You can avail of C.O.D. on an order if;
1) Your selected products are available for a C.O.D.
2) Your delivery location is serviceable

Placing orders using C.O.D:

1) Identify the products with C.O.D. available for online purchase.
2) Add them to your shopping cart, proceed to Checkout.
3) Provide the shipping address and proceed to the Payment Page.
4) In the Payment Page, select the 1st option, C.O.D.
5) Enter the CAPTCHA code as given below, click on Submit.
6) You will receive the Order Confirmation Page with the Order Details.

Pricing:

All offer prices on Suryastores.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.

Orders:

After placing your valued order and making the payment, we would not be able to make any changes in the same. Also, combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occurred due to your mistake (wrong name, address or any other wrong information),Suryastores.com would incur an extra cost for redelivery and the same would be claimed from you. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

Pre-Order Prices Guarantee:

If prices of a product increases after you have ordered it, the current price (Release Date effect) will be applicable on your order. The balance amount of your pre-booking should be paid before the shipment of your order. We are running Pre-Order only on Net Banking, Debit and Credit Card.
Conditions apply only on Pre-Orders before its release date.
If Pre-Orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre-Order.
Pre-Ordered products are shipped separately. It will not be sent with any other booked products. We aim to deliver Pre-Ordered products on or after the official launch date and as well as stock availability.

Demonstration & Installation:

Demonstration is provided by the manufacturing company and is provided on certain products only. In case of further clarifications, we would request you to contact us on 08121912145 or email us on support@suryastores.com and we will be happy to clarify you on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis. Installation is provided by the manufacturing company’s authorized service centre/franchisee only.

For Split A/C, standard installation charges will apply, payable by the consumer directly to the company’s authorized service centre/franchisee. Inclusions in scope of work for Split A/c installation: – Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping. Exclusions in scope of work for Split A/c Installation:- All masonry work, Supply and Installation of main power phase, electrical work, Leak Testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.

For other products, standard installation will be provided as per the company’s norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above mentioned contact details for any assistance required.

Returns and Refunds :

Suryastores.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 08121912145 or email us on support@suryastores.com. After acceptance of delivery of the product, Suryastores.com will not entertain any returns or refund request.

In case, the payment mode of the order is online (Credit/Debit Card OR Net Banking) and if customer wants to cancel/return his/her order, then 5% of the order amount will be deducted from the refunding amount.

Refund will be done within 10-15 working days from the date of request of refund.

After sales service is provided by the authorized service centres of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

For any product/service available on sale on Suryastores.com, Suryastores does not assume any liability. Suryastores.com is only in the business of providing products/services from manufacturers to customers at the destination of their choice.

Prepaid Orders:
Book your order in minimal (partial/min advanced) amount for priority delivery post lockdown. Suryastores shall announce delivery notifications to customers before the product shipment. Customer should pay rest/balance order amount to Suryastores at the time of delivery. Suryastores cannot deliver order without confirmation .

If customer cancels his/her order (Partial Paid/ Full paid), then Suryastores will initiate refund on priority basis. Refund will be credited in working 7-15 days as per bank terms.

Need help?

Contact us at support@suryastores.com  for questions related to refunds and returns.